We aim to process and deliver all orders within 2–3 working days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Order Tracking: Once your order has been dispatched, tracking details will be emailed to you. Delays: If you experience any delivery delays, please contact us at sales@snugandcosypets.com and our team will assist you. Refunds & Returns: For information about refunds, please refer to the Return Policy available on our website.

We want your pet to be as snug and cosy as possible, but if you're not completely happy with your purchase, we're here to help!

Here's how our returns process works:

• All items must be unused and in their original condition.
• Returns must be made within 28 days of your order date.

To initiate a return

1. Email us at sales@snugandcosypets.com with the reason for your return.
2. Please arrange a courier to return the item to us.
3. Once shipped, email us the tracking details so we can keep an eye out for your return.

*Please note, all returns will need to be quality checked before a refund is processed. Once approved, your refund will be issued within 7-10 days. If you have any questions or need help, don’t hesitate to reach out! We're here to ensure your furry friend stays comfy, even if you need to return their bed.

This bed has removable cover, please check the washing instructions in the product description.

Please refer to the size chart provided above.